What helps Emily maintain sensitivity and avoid offensive mistakes at work?

Emotional intelligence plays a crucial role in helping individuals navigate complex social dynamics in the workplace. It encompasses the ability to recognize, understand, and manage one's own emotions as well as the emotions of others. With a high level of emotional intelligence, Emily would be more attuned to the feelings and reactions of her colleagues, which enables her to respond to situations thoughtfully and avoid making offensive mistakes.

This sensitivity allows her to perceive cues in conversations, grasp diverse perspectives, and modify her behaviors to be more inclusive and respectful. Essentially, emotional intelligence fosters a deeper awareness of the impact of her actions, contributing to a more harmonious and productive work environment. In contrast, while formal training, supervisor feedback, and researching workplace etiquette can provide valuable information and guidelines, emotional intelligence is integral to applying that knowledge in real-time interactions and adapting to the nuances of interpersonal communication effectively.